FAQ
At Bravely Pure Excellence, we believe luxury is defined by quality, comfort, and personalised service. Explore our frequently asked questions or contact us for tailored assistance.
Shipping & Delivery
Q: Which countries does Bravely deliver to?
A: We currently deliver to the United Kingdom, Egypt, and the six Gulf Cooperation Council countries: Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Oman, and Bahrain.
Q: How long does delivery take?
A: Estimated delivery is generally 35–40 days. Our massage chairs are shipped internationally, and delivery times may vary due to shipping schedules, customs processing, and other circumstances beyond our control.
Q: Are delivery costs, customs duties, and taxes included?
A: For eligible deliveries to the UK, Egypt, and GCC countries, the product price includes delivery and applicable customs duties and taxes according to the agreed shipping arrangement. Any additional charges applicable to your order will be disclosed before checkout is completed.
Q: Is in-home installation included?
A: Delivery to your agreed address is included as specified in your order. In-home installation, assembly, and white-glove services are not included unless explicitly confirmed in writing.
Warranty & Returns
Q: What warranty comes with my massage chair?
A: Our massage chairs come with a three-year warranty, subject to the applicable warranty terms and conditions. For assistance with a warranty claim, please contact info@bravely.site.
Q: Can I cancel or return my order?
A: Cancellation, returns, and refunds are subject to our Shipping & Returns policy and the consumer protection laws applicable to your purchase. Please review the policy for further details. Your statutory consumer rights remain unaffected.
Q: What should I do if my chair arrives damaged or defective?
A: Please contact info@bravely.site as soon as possible with your order details and clear photos of the issue. Our team will review your case and guide you through the next steps in accordance with our policy and applicable law.
Personalised Guidance
Q: Can you help me choose the right massage chair?
A: Absolutely. We can help you explore our collection and compare available features, comfort options, and designs to find a model that suits your preferences and space.
Q: How can I ask a question before placing an order?
A: For product enquiries, personalised guidance, or order-related questions, please email us at info@bravely.site. We will be happy to assist you.
Still have a bespoke enquiry? We are here to help.
Email: info@bravely.site
BRAVELY | Pure Luxury, ONE RESET AT A TIME