Bespoke Guidance & FAQ

Q: How long does delivery and installation take?

A: We aim to deliver and professionally install your Casada suite within 5 to 7 business days across the UK. Our concierge team will contact you personally to schedule a time that perfectly suits your calendar.

Q: Is White-Glove installation included?

A: Yes. For our premium collection, we provide complimentary in-home setup. Our specialists will assemble the chair in your room of choice and ensure everything is functioning perfectly before they leave.

Q: What is the warranty on my Casada chair?

A: Every chair from Bravely comes with a comprehensive 5-Year UK Manufacturer Warranty, covering parts and on-site professional service to ensure your long-term relaxation is never interrupted.

Q: What is your return policy?

A: We offer a 14-day satisfaction guarantee. If the experience does not meet your expectations, please contact our concierge team to arrange a seamless return process.

Q: I am unsure which model fits my needs. Can you assist?

A: Absolutely. We offer personalized consultations. Our team understands the nuances of robotic therapy and will help you choose the model that best aligns with your physical needs and interior aesthetic.