Shipping & Returns

At Bravely, we are committed to providing a premium shopping experience, from the moment you place your order to the delivery and after-sales care of your massage chair. Please review our shipping, warranty, and returns information before placing your order.

1. Shipping Destinations

Bravely serves the following markets:

United Kingdom

  • United Kingdom

Gulf Cooperation Council (GCC)

  • Saudi Arabia

  • United Arab Emirates

  • Qatar

  • Kuwait

  • Oman

  • Bahrain

Egypt

  • Egypt

2. Shipping Costs & Delivery Times

Estimated delivery time: 35–40 days.

Delivery times are estimates and may vary depending on the destination, shipping arrangements, customs procedures, and circumstances beyond our control.

Shipping costs

  • United Kingdom, Egypt, and the listed GCC destinations: The product price includes delivery to the customer’s address, including applicable customs duties and taxes, according to the agreed shipping arrangement.

  • Any additional charge that applies to a particular order will be communicated before the customer completes the purchase.

We will confirm the applicable shipping costs and delivery arrangements before finalizing your purchase.

3. Delivery & Order Updates

Once your order is confirmed, Bravely will coordinate the shipping arrangements and provide relevant delivery updates.

Please ensure that your delivery address and contact details are accurate. As massage chairs are large items, please make sure the intended delivery location can accommodate the product.

Delivery is to the customer’s address. In-home installation, assembly, or white-glove services are not included unless explicitly confirmed in writing before purchase.

4. Warranty & After-Sales Support

Every Bravely massage chair comes with a 3-year warranty, subject to the applicable warranty terms.

The warranty covers eligible replacement parts and repair costs as specified in those terms.

If your chair develops a fault during the warranty period, please contact info@bravely.site with your order number and a description of the issue. We will review the case and coordinate the next steps.

A local technician may be required to inspect or repair the chair. Any technician and repair costs covered by the warranty will be handled according to the applicable warranty terms.

This warranty does not limit any statutory consumer rights that apply to your purchase.

5. Damaged, Defective, or Incorrect Products

If your chair arrives damaged, has a manufacturing defect, or differs from what you ordered, please contact info@bravely.site as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the problem

  • Clear photos or videos, where possible

We will review the issue and explain the appropriate next steps, including repair, replacement, return, or refund as applicable.

For confirmed manufacturing defects, Bravely will cover return shipping under the applicable supplier arrangement. If a return to the factory is necessary, we will coordinate the process with you.

If a product is damaged during transit, please notify us promptly so we can investigate and coordinate a resolution. Any notification request will not remove your statutory consumer rights.

6. Returns, Cancellations & Refunds

Returns, cancellations, and refunds are handled according to the circumstances of the order and the consumer protection laws that apply to the customer.

Manufacturing defects or incorrect products

If a defect or incorrect item is confirmed, Bravely will explain the available remedies and arrange any return shipping that Bravely is responsible for under applicable law and the agreed supplier arrangement.

Change of mind

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law. Any mandatory cancellation, withdrawal, or refund rights will be respected.

Refunds

Approved refunds will be processed in accordance with applicable law. Where a return is required, we will provide instructions before the item is sent back. A refund will not be delayed beyond any mandatory legal deadline merely because the supplier has not yet received the returned chair.

Please contact info@bravely.site with your order number before arranging a return. Do not ship a chair back without receiving return instructions from our team.

7. Contact Us

For questions about shipping, delivery, warranty coverage, or returns, please contact:

Email: info@bravely.site

At Bravely, we aim to provide clear information and attentive support throu

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